CUSTOMER RELATIONSHIP EXECUTIVE

AyurVAID Hospitals, an Apollo Hospitals group of companies, is a leading chain of hospitals and clinics providing Ayurveda based medical care. Now in its 20th year of operations, AyurVAID is in the process of rapid scale-up and looking to expand its CRM team.

We are looking for smart individuals who have had at least 1-3 years of relevant experience in handling inbound and outbound calls and managing call data on a CRM tool.

This is an immediate requirement.

Job Description:

· Answer/Respond to inquiries received through Website, Phone calls and Web Chat

· Handle calls (inbound & outbound), respond to chats and emails addressing patient queries with highest quality standards.

· Work in a target oriented environment in accordance to pre-defined compliance processes & policies.

· Collect relevant details of the patient (data entry) and update the same in CRM platform.

· Provide relevant doctor information and book appointments accordingly.

· Co-ordinate with all the AyurVAID centers to ensure smooth execution of all the created appointments till closure.

· Ensure tracking & closure of all scheduled appointments.

· Ownership of all the assigned leads for timely action leading to Consultations.

· Manage and own set of patients for all follow-up consultations.

· Maintain customer satisfaction ratings based on explicit set criteria.





· Attend mandatory training sessions to stay updated on company policy changes.

Desired Candidate Profile:

· Preferably a Science Graduate

· Minimum 1 years of customer service experience (preferably in healthcare domain)

· Excellent interpersonal & communication skills

· Strong computer skills

· High level of professionalism

· Solid problem-solving abilities

· Candidates living within 10 km radius of JP Nagar and can join immediately preferred

Work Schedule:

· Office timings: 7am – 8pm (all days)

· Shift timings: 9 hours daily (6 days a week)- may be rotated

. Languages: English, Tamil, Kannada/ Malayalam/ Hindi

Incentives applicable

Job Types: Full-time, Permanent

Pay: ₹24,000.00 - ₹30,000.00 per month

Benefits:

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- JP Nagar III Phase, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Are you ok for Rotational shifts? (No night shifts)
- What is Current CTC?
- What is your Expected CTC?
- We need to fill this position urgently, will you be able to join immediately?

Experience:

- Customer service: 1 year (Preferred)

Language:

- Tamil / Malayalam / Kannada (Preferred)

Work Location: In person

📌 Customer Relationship Executive - Voice Process (India)
🏢 AyurVAID Hospitals
📍 India