We're Hiring: Customer Success Executive

Location: Hauz Khas, New Delhi (Work From Office)
Experience: 2–5 Years
Company: Bizfoc Business Solutions Pvt. Ltd.

Are you passionate about building strong customer relationships and delivering exceptional customer experiences? Join Bizfoc Business Solutions Pvt. Ltd. as a Customer Success Manager (CSM) and play a key role in ensuring customer satisfaction, retention, and long-term success.

Key Responsibilities

- Build and maintain strong relationships with customers.
- Act as the primary point of contact for customer queries, concerns, and escalations.
- Understand customer requirements and provide timely, effective solutions.
- Take complete ownership of customer issues and ensure prompt resolution.
- Conduct regular follow-ups to ensure successful product/service adoption.
- Collaborate with Sales, Operations, and Product teams to enhance customer experience.
- Gather customer feedback and recommend process improvements.




- Monitor customer health, engagement, and retention metrics.
- Prepare reports on customer satisfaction and support performance.
- Drive customer engagement initiatives to improve loyalty and retention.

What We're Looking For

- 2–3 years of experience in Customer Success, Customer Support, Client Servicing, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Customer-first mindset with exceptional interpersonal skills.
- Ability to manage multiple customer accounts efficiently.
- Self-driven with strong ownership and accountability.
- Experience with CRM tools is preferred.
- Comfortable working in a fast-paced, target-driven setting.

Pay: ₹38,000.00 - ₹42,000.00 per month

Work Location: In person

📌 Customer Success Executive (India)
🏢 Bizfoc Business Solution
📍 India