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Job Description Summary
As a Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution.
Job Description
- Monitors and analyses data as directed using budgeting systems and protocols.
- Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
- Edits documents to fit the organisation's style guidelines and prepares information for publication using established procedures and standards.
- Supports and enables others to use and benefit from existing data management systems.
- Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
- Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.
- Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline.
- Helps others use and benefit from the existing knowledge management systems.
- Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers.
- Supports others by performing prescribed product development/engineering activities (e.g., analysing client situations, interpreting data, etc.) using existing procedures.
- Supports others by using strategic planning systems and protocols.
📌 Technical Application Specialist (India)
🏢 Lloyds Technology Centre
📍 India
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