Biweekly release testing for 3 Regions (EU,APAC & NA) Shakedown + Full suite testing (Standard +OE Apps) in UAT R0 support (Shakedown Standard Application testing) R1 support (Shakedown Standard Application testing) Sharing the summary of open defects DR Testing for APAC & EU Code fixing SNOW Application Automation (EU,APAC,NA) Defect retesting Test protocol in UAT M365 Testing (EU,APAC &NA;) AMC Testing Status update for release candidates in Snow. Sharing the progress status of Snow application scripting with the APAC release team on a per-release basis
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management,
training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
Skill Requirements