Customer Success Executive

The Zell Story

Transforming careers through affordable, accessible training and top-notch education in partnership with industry experts. We're dedicated to empowering individuals for professional success. At our workplace, dedication meets quirkiness, fostering innovation and collaboration. With a serious approach to work and a commitment to enjoyment, we offer a close-knit, family-like atmosphere. Join us for a fulfilling work-life balance where your ideas and uniqueness are celebrated, making each day an exciting adventure.

For more information about Zell, please visit - https://www.zelleducation.com/why-zell/

Come join us, if you are passionate about customer success and helping students achieve their learning goals in the field of Finance and Accounting.

Roles & Responsibilities:
Training and on-boarding of students post sales
Delivering prompt, efficient and friendly responses to students across various channels Initiate regular calls with the students to track their progress

Proactively manage the success of the assigned students and identify/develop upselling opportunities

Build a solid and lasting relationship with the customers





Perform any other tasks required to ensure customer satisfaction

Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basis feedback received from the students

Cross sell and upsell the courses offered

Who are we looking for?

Minimum 1 year of experience in customer success role .

Excellent written and verbal communication skills

Strong sense of responsibility and ownership

Experience in handling challenging situations and demonstrated capabilities of winning them over

Have robust empathy for customers and a passion for customer success

Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred

Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)

Pay: ₹200,000.00 - ₹400,000.00 per year

Benefits:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Executive (India)
🏢 Zell Education
📍 India