ROLE AND RESPONSBILITIES CRM

Maintain and update customer and lead data

Customer follow-ups, and customer interactions

Customer Handling in Experience Center Inhouse showroom (NOT 100 % , MAY BE)

Customer calls, conversations and commitments are duly recorded.

Introducing customers to your company and your products

Record customer complaints and suggestions and discuss with the team for resolution.

Prepare daily, weekly, and monthly CRM and follow-up reports

Make outbound calls to prospective and existing customers

Handle inbound customer calls and respond to enquiries professionally

Follow up on leads, quotations, payments, and pending orders

Explain company products, pricing, schemes, and offers to customers

Collect customer requirements and pass them to the sales team
Maintain daily call reports and follow-up status

Build and maintain positive customer relationships
Achieve daily and monthly calling and follow-up targets

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 CRM Manager (India)
🏢 SM SPORTS AND LIFESTYLE
📍 India