Role Overview : Product Support Engineer is responsible for providing technical support, troubleshooting product issues, assisting customers and continual improvement in product performance.

Key Responsibilities

- Provide technical support for medical-grade refrigerators.
- Coordinate service activities and repairs with internal and external technical teams.
- Travel as required for installations, servicing and customer training.
- Gather customer feedback to support continuous improvement in product design and production processes.
- Collaborate with R&D; and Production teams to enhance overall product performance.

Skills Required:

- Excellent communication and interpersonal skills.
- Multilingual proficiency
- Experience in customer training and product demonstrations.




- Patience and resilience in handling challenging customer situations.
- Strong analytical and problem-solving abilities.
- Ability to work independently and collaboratively with other adjacent teams.

Job Type: Full time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Udipi, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

- After-sales service: 2 years (Required)

Willingness to travel:

- 50% (Required)

Work Location: In person

📌 Product Support Engineer (India)
🏢 Blackfrog Technologies
📍 India