Nagpur, Maharashtra
Job Summary
App Support & Config Analyst (Mid-Level)
Minimum:
Epicor experience 3-6 years Epicor ERP Support
Manufacturing ERP user-facing support background preferred
This role serves as the first point of contact for Epicor users, focusing on support, user assistance, and basic configuration while escalating system, data, and architecture issues.
Technical & Functional Skills
Epicor ERP functional knowledge focused on navigation, transactions, and user operations.
Incident and request management (ITSM)
Basic troubleshooting and how‑to support
User access provisioning and role management
Understanding of month‑end and quarter‑end processes to support users and escalate issues
This role does not perform sys admin, upgrades, or database work and escalates all platform and data issues.
Key Responsibilities
App Support & Config Analyst (Mid-Level) Minimum: Epicor experience 3-6 years Epicor ERP Support Manufacturing ERP user-facing support background preferred This role serves as the first point of contact for Epicor users, focusing on support, user assistance, and basic configuration while escalating system, data, and architecture issues.
Skill Requirements
This role serves as the first point of contact for Epicor users, focusing on support, user assistance, and basic configuration while escalating system, data,
and architecture issues.
Technical & Functional Skills
Epicor ERP functional knowledge focused on navigation, transactions, and user operations.
Incident and request management (ITSM)
Basic troubleshooting and how‑to support
User access provisioning and role management
Understanding of month‑end and quarter‑end processes to support users and escalate issues
Other Requirements
Service Desk & Process Skills
Ticket intake, triage, prioritization, and routing
Escalation management and vendor coordination
Knowledge of SLAs, urgency vs. impact assessment
Documentation and knowledge base usage
Communication & Collaboration
Transparent, professional customer communication
Status updates and expectation management
Ability to work with internal teams and external vendors
Strong written and verbal communication skills
Soft Skills
Customer service mindset
Reliability and accountability
Adaptability in fast‑paced, business‑critical cycles
Professional judgment and escalation awareness
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
📌 Support Lead - IT Operations (India)
🏢 HCLTech
📍 India