Job Description

Group Company: Porter

Designation: Business Associate

Office Location: Chennai

Position description:
Responsible for overseeing frontline operations, including leading the calling team, ensuring high-accuracy ticket resolution within defined TATs, and managing partner and customer escalations. Acts as the primary point of contact for critical cases such as goods damage and missing items, while driving effective surge management and city-level communications to ensure seamless operational execution.

Primary Responsibilities:

Provide office support and act as the Team Lead for the calling team, ensuring smooth day-to-day operations Manage ticketing with high accuracy, adhering to 24-hour and 48-hour TAT compliance Handle escalations from partners and customers, including walk-in cases, with timely resolution Act as the first point of contact for goods damage and missing cases, ensuring proper coordination and closure Lead surge management initiatives and drive city-level communication effectively





Reporting Team

- Reporting Designation: Category Manager
- Reporting Department: HSC Chennai

Educational qualifications preferred

- Degree: Bachelor Degree Preferred

Required work experience

- Industry: Any
- Role: Office support / Associate
- Years of experience: 2-3Yrs

Required Knowledge:

Ops & ticketing workflows Surge & city operationsBasic tools (Excel, dashboards)

Required Skills:

Solid leadership & stakeholder management Problem-solving with high attention to detailAbility to manage escalations and drive execution under pressure

Work Environment Details: Work from Office

Job Snapshot

Updated Date

17-04-2026

Job ID

JOB_2893

Department

City Operations

Location

Branch Office, Chennai, Tamil Nadu, India

Experience

2 - 3 Years

Employee Type

Permanent

Salary Range

INR 350000 - 400000 (Annual)

📌 Business Associate (India)
🏢 Porter
📍 India