Customer Service Representative - Customer Operations - (30011748)

Description

GENERAL SUMMARY OF POSITION

Customer Service Representative provides maximum customer satisfaction by efficiently managing:

- the customer portfolio of his/her business or region
- all internal customer service-related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Control and Master Data

RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIE

- Act as prime contact person for the customers of his/her portfolio
- Ensure timely delivery of correct product to his/her customers, manage back-order situations and propose alternative solutions where possible
- Manage (receive, register, follow-up and report) all service complaints received from his/her customer and ensure a professional and pro-active feedback to the customer
- Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system
- Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team
- Follow up outstanding customer orders and proactively provide customers with an updated open order status
- Provide reports on the customer order status, shipments and backorders as required
- Keep track of sample deliveries to his/her customers and follow-up on customer

- Provide commercial support to the Sales team
- Co-ordinate all activities related to ISC tasks.
- Timely and accurately ensure all operational activities in ERP
- Ensure back-up activities for his/her colleagues within language skill

- Manage the correct reception of the customer orders in her/his area of expertise (GBU/market)



by ensuring that the incoming orders are timely and correctly registered into ERP system
- Create order acknowledgment and send to the customer
- Create delivery order confirmation and send to the customer, TSM and CSR
- Identify problems and report them to more experienced team member or lead
- Deliver KPI, identify failures’ root cause; implement corrective action with lead/manager supervision
- Ensure correct and chronological filing of the orders

KEY POSITION REQUIREMENTS

Education

- University degree or equivalent obtained by experience in a similar environment

Job Experience

- At least 3 - 5 years of experience in an international customer support position

Knowledge and Skills

- Fluent and good oral and written knowledge in English.
- Experience in order management in ERP (SAP is a plus)
- Analytical capabilities, ability to interpret reports, listings, forecasts
- PC literate: good knowledge of PC, network and standard packages used under Windows.

Desirable Job Competencies

- Has a passion for the customer (customer-focused)
- Commercial attitude
- Excellent communication skills
- Presentation skills
- Stress resistant
- Self-organized and process oriented
- Attentive to the details
- Persevering and driven by result
- Team player
- Mature, dynamic, creative and assertive

- Performance and quality driven
- Flexible and able to work in a changing workplace

Additional Requirements (travel, etc.)

Occasional QSMs and customer visits

Primary Location: India-Maharashtra-Navi Mumbai

Work Locations: IN Navi Mumbai Seawoods Grand Central Tower 2 Wing F Seawoods Grand Central Tower 2 – Wing F – Unit 706/7 Plot R-1, Sector 40 THANE 400706

Job: Sales

Organization: Commercial EMAP

Schedule: Full-time

Employee Status: Regular

Job Type: Standard

Job Level: Associate

Job Posting: May 10, 2026, 11:23:10 PM

📌 Customer Service Representative - Customer Operations (India)
🏢 Ansell
📍 India