Job Title

Collection Executive

Location

Salt Lake, Kolkata (Work from Office)

Employment Type

Full-time

Experience Required

0–3 years of experience in Collections, Recovery, Telesales, or Inside Sales (Mandatory)

Compensation

Competitive Fixed Salary + Performance-Based Incentives

About the Role

We are seeking proactive and result-oriented Collection Executives to manage customer follow-ups, payment recoveries, and account resolutions. This role requires strong communication, negotiation, and relationship management skills to ensure timely collections while maintaining a positive customer experience.

The ideal candidate is confident handling customer conversations, comfortable working with targets, and capable of managing sensitive payment discussions professionally.

Key Responsibilities
Collections & Customer Follow-Up

- Contact customers through calls, messages, and other approved communication channels regarding pending payments.
- Follow up on overdue accounts and secure payment commitments.
- Negotiate payment timelines and resolve customer concerns professionally.
- Ensure timely recovery of outstanding dues while maintaining positive customer relationships.

Account Management & Resolution

- Verify payment status and update collection records accurately.
- Investigate and resolve payment-related discrepancies.
- Escalate complex cases to the appropriate internal teams when required.
- Maintain detailed records of customer interactions and commitments.

Target Achievement & Process Compliance

- Meet daily, weekly, and monthly collection targets.
- Adhere to company policies and collection guidelines.
- Maintain high productivity, call quality, and compliance standards.
- Prepare and share collection reports as required.

Customer Experience

- Handle difficult conversations with professionalism and empathy.
- Educate customers regarding payment schedules and outstanding balances.
- Ensure a positive customer experience while achieving collection objectives.





Required Skills & Qualifications

- Fresher - 3 year of experience in Collections, Recovery, Telesales, or Inside Sales.
- Strong verbal communication, negotiation, and persuasion skills.
- Experience handling customer interactions over phone calls.
- Ability to manage payment follow-ups, collections, and objection handling.
- Comfortable working in a target-driven environment.
- Basic computer proficiency and familiarity with CRM tools.
- Strong follow-up and relationship management skills.
- Willingness to work from office and adhere to assigned schedules.

Preferred

- Experience in financial services, lending, EdTech, banking, telecom, or collections processes.
- Knowledge of collection and recovery practices.
- Multilingual abilities (Hindi, Bengali, or other regional languages).
- Experience handling high-volume calling processes.

What We OfferProfessional Growth

- Structured onboarding and training.
- Opportunity to grow into Senior Collection Executive, Team Leader, and Operations roles.
- Continuous learning and development support.

Work Environment

- Supportive and performance-driven culture.
- Clear processes, systems, and operational support.
- Collaborative and growth-oriented team environment.

Compensation & Incentives

- Competitive fixed salary.
- Attractive performance-based incentives.
- Recognition and rewards for top performers.

Non-Negotiables

- Strong communication and negotiation skills.
- Prior outbound calling experience.
- Comfortable handling targets, collections, and customer follow-ups.
- Work from Office.
- Six-day work week.

Job Type: Full time

Pay: Up to ₹300,000.00 per year

Application Question(s):

- How many years of Sales collection experience do you have?
- Will you be able to reliably commute or relocate to Salt Lake Sector 5, Kolkata, West Bengal for this job?
- Do you have a personal laptop that you can bring to work?
- What was your last drawn in-hand salary?
- Are you comfortable working a 6-day work week with Sunday as a fixed weekly off?

Work Location: In person

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