Department: Front Office
Reports To: Front Office Manager / Duty Manager
Hotel Category: Star Property

Job Summary

The Front Office Executive is responsible for delivering warm, efficient and professional guest service at the reception desk. The role includes handling guest check-ins and check-outs, managing reservations, coordinating with other departments and ensuring a smooth guest experience throughout their stay.

Key Responsibilities

- Welcome guests with a professional and courteous manner
- Handle guest check-in and check-out procedures accurately
- Manage room reservations, cancellations and modifications
- Maintain guest records and update hotel management systems
- Handle guest inquiries, requests and complaints promptly
- Coordinate with housekeeping, F&B; and maintenance departments
- Manage cash, billing and payment procedures as per hotel policy
- Ensure front desk area is clean, organized and presentable
- Follow hotel SOPs, safety and security procedures
- Assist in upselling rooms, restaurant, bar and hotel services

Required Qualifications & Experience





- Minimum 2 year of experience as Front Office Executive in a star-category hotel
- Diploma or Degree in Hotel Management or Hospitality preferred
- Familiar with PMS (Property Management System) and MS Office
- Good communication skills in English and local language
- Pleasant personality with a guest-service attitude

Skills & Competencies

- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to work in shifts, including weekends and holidays
- Problem-solving and multitasking abilities
- Professional grooming and etiquette

Preferred Attributes

- Experience in handling international guests
- Knowledge of basic accounting or night audit is an advantage
- Ability to work under pressure with a positive attitude

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:

- Food provided

Work Location: In person

📌 Front Office Executive (India)
🏢 HOTEL PRAYANA
📍 India