- Helpdesk Management
- Technical support and overall guidance
- Asset Management
- Desktop Management
- 1st level support to the hardware/software, which is not included in AMC
- LAN Management
- Vendor Management
- MIS reporting on monthly basis
- Through understanding of latest hardware and peripherals with experience supporting Microsoft operating system
- Coordinate and guide the FMS team , making sure that every engineer is in line with the goals set.
- Self starter and ability to manage own time effectively
- Good communication skills (Verbal and written )
- Valuable troubleshooting and problem solving skills
- Strong Organizational Skills
- Interact with staff on desktop problems and their resolution
- Adhere to policies as per corporate manuals and directives
- Develop and manage effective professional working relationships with users & Subordinates




- Oversee and update assigned support service requests
- Lead and manage the FMS team, ensuring each member is aligned with the company's objectives and task are completed within the agreed service level agreements
- Provide L2 support and advanced troubleshooting for complex technical issue that go beyond the capabilities of the FMS engineeres
- Timely reporting on challenges in operational activities engineer's performance incidetns, and resolution times both the client.
- Ensure that the team is adequately staffed and trained to handle ongoing and future projects .
- Central Point of Contact between the customer IT Team

📌 Team Leader (India)
🏢 Minitek Systems India
📍 India