Purpose of the Job

To assist customers in selecting optical products, achieve sales targets, and provide excellent customer service while ensuring smooth store operations and customer satisfaction.

Primary Duties & Responsibilities

1. Customer Service & Sales

- Welcome customers and assist them in choosing frames, lenses, and accessories.
- Recommend products based on customer needs, lifestyle, and budget.
- Explain lens options, product features, and ongoing offers.
- Ensure a pleasant and professional shopping experience.

2. Sales & Business Growth

- Achieve individual and store sales targets.
- Promote additional products through upselling and cross-selling.
- Stay updated on current products and promotions.

3. Store Operations

- Prepare job cards, billing, and sales orders accurately.
- Maintain product displays and store cleanliness.




- Assist with stock checking and report shortages or damages.
- Process customer payments correctly.

4. Customer Follow-up

- Follow up on order deliveries, repairs, and pending purchases.
- Handle customer enquiries, warranty claims, and after-sales service.
- Maintain customer records for future follow-up and promotions.

5. Optical Dispensing

- Verify prescriptions before processing orders.
- Ensure accurate spectacle fitting and final quality checks.
- Educate customers on the proper use and care of eyewear.

6. Administrative Responsibilities

- Maintain accurate sales and customer records.
- Update customer information in CRM software.
- Perform other duties assigned by the Store Manager or HR.

📌 Optical Sales Executive (India)
🏢 ABATE AS
📍 India