- Receive, review, and process customer orders for gold jewelry, bullion, coins, and other precious metal products.
- Verify order details, including product specifications, purity (e.g., 18K, 22K), weight, quantity, pricing, and customer information.
- Generate sales orders, invoices, delivery challans, and shipping documentation in the system.
- Track order status from confirmation through dispatch and delivery, providing regular updates to internal teams and customers.
- Maintain accurate order records and documentation for audit and compliance purposes.
- Ensure all transactions comply with company SOPs, hallmarking requirements, and applicable regulatory guidelines.
- Resolve order-related issues promptly and escalate complex cases to the appropriate department.