Job Summary

We are looking for a Customer Support Executive to handle customer interactions, resolve queries, and drive customer satisfaction. The role involves managing inbound and outbound calls, supporting customers via email/chat, and contributing to sales and retention efforts.

Key Responsibilities

Customer Support (Voice):

- Handle inbound customer calls and resolve queries efficiently
- Make outbound calls for follow-ups, feedback, and lead conversion
- Ensure high-quality customer interactions and accurate call records

Sales & Conversion:

- Convert inquiries into sales and achieve assigned targets
- Upsell and cross-sell products/services
- Maintain and update leads in CRM systems

Email & Chat Support:

- Respond to customer emails and chats promptly
- Provide accurate information and maintain proper documentation

Customer Relationship Management:

- Build and maintain strong customer relationships
- Ensure high customer satisfaction and retention
- Capture and share customer feedback

Reporting & Compliance:

- Maintain daily reports on calls, sales, and follow-ups




- Adhere to company policies, scripts, and escalation procedures

Eligibility Criteria

- Any Graduate / Undergraduate
- Minimum 1 year experience in Customer Service (Voice Process)
- Strong communication skills in English, Hindi, and local language
- Basic computer knowledge (MS Excel, email, CRM tools)
- Valuable sales, negotiation, and problem-solving skills
- Ability to work under pressure and meet targets

Preferred Skills

- Experience in BPO / Call Centre / Customer Support / Sales
- Familiarity with CRM tools, chat platforms, and ticketing systems
- Multilingual skills are an advantage

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Hosur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Bachelor's (Preferred)

Language:

- Hindi (Preferred)

Work Location: In person

📌 Customer Support Executive (1+ years exp) (India)
🏢 Genxlead Retail(Shyaway
📍 India