Job Title: 3rd Line Network Security Engineer
Location: Ahmedabad, Gujarat
Shift: UK Shift

Overall purpose of the job:

- To manage and own support tickets in relation to existing customer services
- To design and implement changes as per client’s requirements.
- To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.

Key Responsibilities:

- Regular communication verbally and written with existing customers.
- Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
- To take ownership and effectively manage support tickets for incidents, changes, and service requests.
- To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.
- Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up.
- DR/Failover Testing.
- To provide support and mentoring to 2nd Line engineers.
- Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.

Technical Environment:

- Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper
- Wireless: Cisco, Meraki, Aruba
- Security: Palo Alto,



Prisma, Fortinet, Cisco ASA
- SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage
- Cisco NAC ISE, SD-A/DNAC, DOT1x
- Cisco Nexus 7xxx, 5xxx, 2xxx series

Knowledge and Experience required:

- Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
- In-depth knowledge of configuring and troubleshooting network security devices/protocols.
- Ability to troubleshoot and isolate faults to identify root cause and bring to resolution.
- Advanced knowledge of layer 2 and 3 protocols.
- Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs.
- Strong knowledge of OSPF and BGP in an ISP setting.
- Proficient in packet capture and interpretation.
- Familiarity with Cloud products such as Azure / Amazon AWS.
- Experience working within a Managed Service Provider Environment.
- Minimum Basic experience with network automation/programming such as Ansible/Python.

Job Category: Managed IT Services

Job Level: Senior Level

Work Location: Onsite

📌 3rd Line Network Security Engineer (India)
🏢 iConsultera
📍 India