customer Relationship Executive (CRE)

A Customer Relationship Executive (CRE) is responsible for building and maintaining strong relationships with customers to ensure a positive experience and high customer satisfaction.

Key Responsibilities:

- Handle customer inquiries through phone, email, or in person.
- Resolve customer complaints promptly and professionally.
- Follow up with customers to ensure their concerns are addressed.
- Maintain accurate customer records and update CRM systems.
- Coordinate with internal teams to provide timely customer support.
- Build long-term customer relationships and improve customer retention.
- Assist in achieving customer service and business targets.
- Prepare customer feedback reports and suggest service improvements.

Skills Required:

- Excellent communication and interpersonal skills.
- Solid problem-solving abilities.
- Good organizational and time management skills.
- Basic computer and CRM knowledge.
- Ability to work in a team and handle multiple tasks.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive (Operations) (India)
🏢 volkswagen thrissur
📍 India