JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through qualified growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Manager - Facilities What s your ambition Is it a big goal or small steps Professional or personal We d like to know because at JLL we make your ambitions our business And if you have ambitions in Facility Management Industry join us to be inspired by the best What this job involves The Facilities Manager will have responsibility for the management of a wide range of issues from strategic contracts management to input on day-to-day operations This Facilities Manager will be highly familiar with the service structure including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures This position will form a part of the team that will provide a professional value-focused service aimed at meeting or exceeding the client expectations Operations Duties Responsibilities Lead the JLL management team in the delivery of facility management services Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors Develop Service Level Agreements and assist the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between Client Jones Lang LaSalle and its subcontractors Setting annual goals for generating savings in area of such as energy and cost of maintenance operations Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals Advise Client on future year maintenance budgets as and when requested for Maintain all records related to the performance of facility management operations on Client site Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings Ensure that the subcontractors have a planned structured and solution based approach to the delivery of maintenance services Analyze call outs to understand trends undertake strategic initiatives to minimize the same Scheduled cross feedback from subcontractors and Client staff on our process to improve services level satisfaction in organization Train team members on all Quality policies procedures Audit sub-contractors on quality of materials upkeep of the site Review the performance of Jones Lang LaSalle staff and conduct performance appraisals from time to time Interface with the Jones Lang LaSalle s HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team Prepare and review the preventive maintenance register on a monthly basis and update the same to Jones Lang LaSalle Operations Manager Liaison with the client Finance team Interface with client and Jones Lang LaSalle finance department to raise client billing invoicing and follow up with the client representatives for the payments Develop MIS reports for Jones Lang LaSalle s management team and necessary client reporting Chair the monthly progress meeting during the absence of operations manager Duties are in accordance with the Scope of Work include General Administration Management Client Business Unit Liaison Team management including Vendor team onsite personnel Prepare submit and review Monthly Report to client Key Performances Measurements Meet or exceed best practice in provision of services through contracts Establishment and adherence to policies procedures compliance deadlines for each of the tasks as advised by the Operation Manager Effective management of the team Sound like the job you re looking for Before you apply it s also worth knowing what we are looking for Education and experience Graduate in any discipline 8 - 10 years experience in facilities management Tertiary qualifications in building management and or business desirable Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives A relationship builder Client Satisfaction through Transformation Out of the box thinking Continuous improvement in the following - Morale and satisfaction of employees under management Client satisfaction Identification of process improvement for the Clients What you can expect from us You ll join an entrepreneurial inclusive culture One where we succeed together - across the desk and around the globe Where like-minded people work naturally together to achieve great things Keep your ambitions in sight and imagine where JLL can take you If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together