This opportunity is only for candidates currently residing in the specified country Your location may affect eligibility and rates Please submit your resume in English and indicate your level of English At innovation meets opportunity We believe in using the power of collective intelligence to ethically shape the future of AI What we do The Mindrift platform connects specialists with AI projects from major tech innovators Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe About the Role GenAI models are improving very quickly and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills If you join the platform as an AI Tutor in Zendesk you ll have the opportunity to collaborate on these projects Although every project is unique you might typically Review pre-generated intents and transform them into a logical sequence of agent steps Define a test case dialogue flow user request intermediate steps agent s final response Create a Golden Path the optimal sequence of tools the agent should invoke Write User Agent instructions to ensure consistent and correct automated behavior How to get started Simply apply to this post qualify and get the chance to contribute to projects that match your technical skills on your own schedule From coding and automation to fine-tuning AI outputs you ll play a key role in advancing AI capabilities and real-world applications Requirements You hold a Bachelor s or Master s Degree in Business Administration and or any relevant area You have a minimum of 3 year of professional experience including Zendesk admin configuration Setting up ticket forms triggers macros and automation Managing groups roles and permissions Configuring multiple departments or business units within a single Zendesk instance multi-brand multi-department setup Your level of English is advanced C1 or above You are ready to learn new methods able to switch between tasks and topics quickly and sometimes work with challenging complex guidelines Our freelance role is fully remote so you just need a laptop internet connection time available and enthusiasm to take on a challenge Benefits Why this freelance chance might be a great fit for you Get paid for your expertise with rates that can go up to 15 hour depending on your skills experience and project needs Take part in a part-time remote freelance project that fits around your primary professional or academic commitments Work on advanced AI projects and gain valuable experience that enhances your portfolio Influence how future AI models understand and communicate in your field of expertise