We are looking for a Service Owner - Email Distribution Lists - to join the Office 365 team You will collaborate closely with other M365 Service Owners security and compliance teams vendors and senior management to ensure secure compliant and seamless communication services for Nokia s global workforce Your scope will include core messaging platforms hybrid configurations distribution lists shared mailboxes Microsoft Booking Room Mailboxes ListServ Mail Relays and security components such as Defender for Office 365 and SPF DKIM DMARC This is a highly visible strategic role suited for someone who thrives in complex environments drives proactive service improvement and is passionate about operational excellence Own the end-to-end lifecycle roadmap and operational excellence of Email and Distribution List services across Exchange Online and On-premises environments Maintain and update support models SOPs and governance documentation for all in-scope services Ensure secure and reliable mail flow including management of hybrid connectors transport rules routing and on-premises SMTP relay services Oversee Exchange On-premises version upgrades patch cycles configuration baselines and continuous oversight of cumulative update and hotfix application workflows Lead the lifecycle governance of ListServ services cleanup volume optimization performance review and oversee Distribution Lists Shared Mailboxes Room Equipment Mailboxes and Microsoft Bookings ensuring proper lifecycle policies and standards Lead major incident problem and event management for messaging services ensuring timely resolution effective triage escalation and explicit communication with stakeholders and partner support teams Act as the primary interface to security and compliance teams ensuring robust security posture Defender for Office 365 SPF DKIM DMARC adherence to retention and regulatory requirements and oversight of compliance and email security policies Drive adoption readiness and communication for Microsoft roadmap changes impacting Exchange distribution lists mail security and related workloads Align operational policies mailbox provisioning and client compatibility with evolving requirements Collaborate with peer M365 Service Owners Identity and Networking teams and vendor partners to deliver consistent integrated service outcomes Oversee operational access governance including approval of admin privileges Review validate and approve monthly Exchange and ListServ reporting Own KPI PI approval processes for messaging services ensuring data quality service insights and alignment with organizational KPIs Maintain the accuracy and consistency of user-facing documentation runbooks architecture references and service pages related to Email Exchange and ListServ services across all knowledge bases Must-Have Bachelor s degree in computer science information systems or a related field with 12 years of experience in enterprise IT service management Experience with Linux is valuable especially for managing ListServ environments troubleshooting mail relays and supporting cross-platform integrations and with SMTP relay services mail gateways and application-based mail integrations Deep hands-on expertise in Exchange Online and Exchange Server hybrid environments at enterprise scale Strong understanding of mail flow hybrid connectors routing Autodiscover calendar interoperability and transport rules Practical experience with Defender for Office 365 anti-spam anti-phish tuning and email security operations Proven knowledge of SPF DKIM and DMARC including governance tuning and troubleshooting Skilled in managing Distribution Lists Shared Mailboxes Room Mailboxes Microsoft 365 Groups and Microsoft Bookings Familiarity with ListServ application from L-Soft or similar enterprise list-management platforms Strong scripting skills PowerShell preferred and a mindset for automation and repeatability Nice-To-Have Demonstrated ability to manage major incidents root-cause analysis and continuous improvement in complex environments Excellent communication stakeholder alignment and vendor-management skills experience working in global matrixed organizations and Knowledge in Linux will be a plus Advancing connectivity to secure a brighter world Nokia is a global leader in connectivity for the AI era With expertise across fixed mobile and transport networks powered by the innovation of Nokia Bell Labs we re advancing connectivity to secure a brighter world Learn more about life at Nokia Our recruitment process We act inclusively and respect the uniqueness of people Our employment decisions are made regardless of race color national or ethnic origin religion gender sexual orientation gender identity or expression age marital status disability protected veteran status or other characteristics protected by law We are committed to a culture of inclusion built upon our core value of respect If you re interested in this role but don t meet every listed requirement we still encourage you to apply Unique backgrounds perspectives and experiences enrich our teams and you may be just the right candidate for this or another opportunity The length of the recruitment process may vary depending on the specific role s requirements We strive to ensure a smooth and inclusive experience for all candidates Discover more about the recruitment process at Nokia

📌 Service Owner, Email And Distribution Lists (India)
🏢 NOKIA
📍 India