Overview Dozee Health AI is a pioneer in Contactless Remote Patient Monitoring RPM proven to drive transformation at scale Headquartered in Bengaluru India Dozee has emerged as India s no 1 RPM Company We are seeking visionary individuals to help us in this very exciting journey As a part of our dynamic team you ll have the opportunity to collaborate with top healthcare providers in the country applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency improving patient outcomes and pioneering the next generation of care models Role Overview Associate Account Manager Remote Ops Associate plays a key role in supporting daily operations for assigned facilities under Dozee s Remote Patient Monitoring RPM program This is an entry-level coordination and analysis role focused on ensuring patients are fully onboarded qualified and tracked for billing readiness through consistent monitoring of consents vitals telehealth activities and CPT code eligibility They serve as the single point of contact for assigned facilities ensuring smooth coordination between field teams clinical staff and the RevOps team to maintain compliance and maximize revenue outcomes Responsibilities 1 Facility Ownership Coordination Take full ownership of assigned facilities as the primary contact for all coordination and operational activities Maintain oversight of facility operations including ADTs patient activity insurance eligibility consent status and telehealth scheduling Escalate issues or data mismatches to the appropriate operations or RevOps contact 2 Patient Consent Tracking Ensure 100 of eligible patients within assigned facilities have active consent forms Maintain a live consent tracker showing consents received pending or expiring Coordinate with US Operations via Michele to confirm that all new admissions have valid consents uploaded Share weekly consent status updates with Field Ops FCC and escalate facilities with missing or delayed consents 3 Tele-Visit Scheduling TrackingMonitor which patients have completed tele-visits and which are pending Collaborate with FCCs and Nurse Practitioners NPs to suggest optimal scheduling windows Ensure all completed tele-visits are logged and reflected accurately in the tracker All patients with active consents must have timely completed and documented tele-visits 4 CPT Code Eligibility TrackingTrack insurance eligibility and determine which CPT codes 99453 99454 99457 99458 99091 each patient qualifies for Support the RevOps team in identifying and reducing billing leakages by ensuring accurate code assignment Coordinate with Tech Support to disqualify ineligible patients in BettrAI based on insurance or data criteria Work with Clinical Ops to ensure provider documentation for 99091 is completed for qualified patients Confirm that Medicare patients have 16-day vitals and Medicaid patients have 2-day vitals to remain CPT-eligible Ensure all eligible patients are billed under the correct CPT codes minimizing missed revenue opportunities 5 Vitals Monitoring ComplianceMonitor patient vitals in Nucleus Facility Insights to ensure compliance with RPM billing requirements Verify that Medicare patients have 16 valid vital days month and Medicaid patients have 2 valid vital days month Identify and follow up on patients missing vital readings by checking SureMDM data e g disconnected devices network issues Collaborate with FCCs to resolve device or connectivity issues proactively Ensure 100 of billable patients meet minimum vital-day requirements for monthly RPM compliance 6 Admission and Discharge ADT Event TrackingReview new admissions and discharges daily using the shared insurance sheet Identify new patients and ensure they go through the standard operational flow Insurance eligibility check Consent collection Vital monitoring setupCPT code qualification review Flag inactive or discharged patients to prevent unqualified billing Maintain accurate and current records of all patient status changes for reporting and compliance tracking Requirements Strong attention to detail and ability to manage multiple facility trackers simultaneously Proficiency in Excel Google Sheets and operational tools Excellent communication and follow-up skills proactive in identifying and resolving issues Comfort working across teams Clinical Ops Field Ops RevOps Tech Support Eagerness to learn adapt and grow in a fast-paced healthcare operations environment Education Experience Bachelor s degree in healthcare management life sciences business administration or related field 0-2 years of experience in healthcare operations account coordination or data management fresh graduates welcome Success TraitsOrganized and detail-oriented Data-driven mindsetStrong communicator Proactive problem solver Team collaborator Vision MissionSave Million lives with Health AI Dozee is India s leading AI-Powered contactless Remote Patient Monitoring RPM and Early Warning System EWS A solution that continuously monitors patients and provides early warnings of clinical deterioration enabling timely interventions and enhancing patient safety in hospitals nursing facilities and patient homes A Made in India for the World solution Dozee has pioneered the world s first non-contact blood pressure monitoring system Trusted by leading healthcare providers in India the USA and Africa Dozee is transforming patient safety and care by enhancing outcomes and reducing costs Dozee is adopted by 300 hospitals and monitors 16000 beds across 4 countries Dozee has monitored over 1 Mn Patients Delivered 35000 Life Saving Alerts and Saved 10 Mn Nursing Hours VideosScience Behind Dozee Ballistocardiography Artificial Intelligence - 100 Dozee deliver 144 life saving alerts and INR 2 7 Cr of saving - Sattva StudyDozee saves life of a mother at home Leading Healthcare Game changers work with DozeeI Introducing Dozee VS - Dozee Shravan - A clinical grade RPM service Dozee in News Bloomberg - Oct 21 2024 From AI Beds to Remote ICUs Startups are plugging India s health Gaps News18Oct 26 2024 Now You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up s Shravan Analytics India MagazineOct 29 2024 Dozee Harness AI for Personalised Patient Care ET HealthWorldSep 16 2024 We trust AI everyday - From Google Maps to Smartphones So why not use it to enhance patient safety in healthcare BW healthcareworldOct 29 2024 Dozee s AI-Powered System Predicts Patient Deterioration 16 Hours in Advance A tertiary care hospital study published in JMIR validated Dozee s Early Warning System EWS showing it identified 97 of deteriorating patients provided alerts 19 hours in advance and generated 5x fewer alerts reducing alarm fatigue and improving patient outcomes A study at King George Medical University Lucknow and published in Frontiers in Medical Technology demonstrated that Dozee s automation can potentially save 2 5 hours of nursing time per shift improving workflow efficiency and allowing more focus on patient care A study on remote patient monitoring in general wards published in Cureus found that 90 of healthcare providers reported improved care and patient safety 74 of patients felt safer and there was a 43 increase in time for direct patient care Research by Sattva an independent consulting firm demonstrates Dozee s substantial impact for every 100 Dozee-connected beds it can save approximately 144 lives reduce nurses time for vital checks by 80 and decrease ICU average length of stay by 1 3 days Key HighlightsFounded October 2015 Founders Mudit Dandwate Gaurav Parchani Headquarters Bangalore India u007C Houston USA u007C Dubai UAE Key Investors Backers Prime Ventures 3one4 Capital YourNest Capital Gokul Rajaram BIRAC Department of Biotechnology State Bank of India and Dinesh Mody Ventures Temasek Foundation Horizons Ventures Stage Series A Team Strength 280 Business Providing Continuum of care with AI-powered contactless Remote Patient Monitoring RPM and Early Warning System EWS for Hospitals and Home Certifications Accreditations ISO13485 2016 Certified ISO27001 2022 Certified CDSCO Registered FDA510K Cleared for the flagship product Dozee Vitals Signs VS measurement system and SOC2 Type II Certified Achievements Forbes India 30 under 30 Forbes Asia 100 to Watch - Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare techBML Munjal Award for Business Excellence using Learning and Development FICCI Digital Innovation in Healthcare Award Anjani Mashelkar Inclusive Innovation Award Marico Innovation For India Award To know more about life dozee click here Disclaimer Dozee is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive setting for all employees Dozee does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law All employment is decided on the basis of qualifications merit and business need Dozee will not tolerate discrimination or harassment based on any of these characteristics We may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses These tools assist our recruitment team but do not replace human judgment Final hiring decisions are ultimately made by humans If you would like more information about how your data is processed please contact us