Job Title Duty Manager - Airport Operations Location Rajiv Gandhi International Airport RGIA Hyderabad Department Operations Reports To Airport Operations Head Regional Manager Job Purpose The Duty Manager is responsible for overseeing day-to-day spa operations at Hyderabad Airport ensuring seamless service delivery compliance with airport regulations high guest satisfaction and effective team management across shifts Key ResponsibilitiesOperations Service Management Oversee end-to-end spa operations during assigned shifts at the airport outlet Ensure exceptional guest experience in line with ODE Spa Wellness service standards Monitor daily bookings walk-ins therapist allocation and service flow Handle guest escalations complaints and special requests professionally and promptly Team Shift Management Manage duty rosters shift allocations attendance and break schedules Supervise front desk executives therapists and housekeeping staff on duty Conduct shift briefings and ensure grooming hygiene and discipline standards are maintained Support onboarding and on-the-job training of new staff Compliance Airport Coordination Ensure strict adherence to airport security norms SOPs and access protocols Coordinate with airport authorities CISF housekeeping and terminal operations when required Maintain compliance with hygiene safety and statutory requirements Sales Revenue Support Drive service upselling memberships and add-on therapies Monitor daily sales performance and support achievement of revenue targets Ensure correct billing POS handling and cash card transaction accuracy Reporting Documentation Prepare and submit daily shift reports incident reports and sales summaries Track inventory usage and coordinate replenishments Report operational issues manpower gaps or guest feedback to management Key Performance Indicators KPIs Guest satisfaction scores and feedback Revenue achievement vs targets Staff productivity and attendance Compliance with airport and brand SOPs Incident and escalation resolution Qualifications Experience Graduate in Hotel Management Hospitality Business Administration or related field 3-6 years of experience in hospitality wellness airport operations or premium service environments Prior experience in airport operations luxury retail spa or hospitality preferred Skills Competencies Strong leadership and people-management skills Excellent communication and guest-handling abilities Ability to work in rotational shifts including nights and holidays High attention to detail and compliance orientation Calm under pressure and quick decision-making Work Conditions Rotational shifts 24 7 airport operations Job Type Full time Pay 25 000 00 - 32 000 00 per month Work Location In person