We are looking for a proactive and customer-focused Customer Relationship Executive to manage client interactions address customer queries and ensure a smooth customer experience The ideal candidate should have excellent communication skills solid problem-solving abilities and the capability to build and maintain positive customer relationships Skills Required Excellent verbal and written communication skills Strong interpersonal skills with the ability to build trust and rapport with customers Ability to handle customer queries complaints and escalations professionally Problem-solving skills with a customer-centric approach Good organizational and time-management abilities Basic computer knowledge MS Office CRM tools email handling Ability to work in a fast-paced environment and manage multiple tasks Patience empathy and strong listening skills Preferred Skills Interact with customers through calls emails and messages to resolve queries and provide timely information Maintain strong relationships with existing customers and ensure customer satisfaction Assist customers in understanding products services policies and processes Handle customer complaints resolve issues and escalate complex cases when required Follow up with customers on pending matters service requests and feedback Maintain accurate records of customer interactions and update CRM or related tools Coordinate with internal teams sales support operations to deliver solutions efficiently Identify customer needs and suggest appropriate services or support options Contribute to improving customer experience and service quality Job Types Full-time Permanent Fresher Benefits Health insurance Life insurance Work Location In person

📌 Customer Relationship Executive (Kerala)
🏢 Prompttech Solutions
📍 Kerala