27 Nov 2025 Business Unit Taj Palace Lucknow Department Front Office Description About IHCL Indian Hotels Company Limited IHCL is a part of the Tata Group and is one of South Asia s largest and most iconic hospitality companies With a legacy of over 120 years we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels resorts and palaces Careers at IHCL At IHCL we believe our employees are our greatest asset We are committed to fostering a dynamic work environment that encourages innovation collaboration and personal growth Join us in creating memorable experiences and shaping the future of hospitality Explore exciting career opportunities with us and be a part of a vibrant team that values passion excellence and diversity Job Objective To ensure guest satisfaction and create customer delight through seamless and extraordinary service which is provided to the guest by following the procedures laid down as per the standards Essential Job Tasks Areas of Responsibility Financials Works on assigned goals and prioritizes organizes and accomplishes the task along with the team Assists the Guest Relations Manager in co-ordinating with various other departments in order to ensure personalized prompt and flawless service to all guests Monitors the business of competition hotels in terms of new accounts and rates Process Conduct show-arounds for in-house as well as external prospective guests on request of the duty manager Handling guest complaints and concerns in an efficient and timely manner and Overseeing VIP guests arrivals and departures Collect preferences at the time of check-in and feed the same into the system Assist the reception cashiers and duty managers with front desk operations Follow the First timer Process by welcoming the guest with Indian Traditional welcome Arti Tika and Garland Complete Check In formalities and familiarize the guest with the room for a first-time guest Prepare daily reports that are circulated to all the HODs and all operations departments Check on VIP reservations complete their pre-registration formalities Allocate rooms as pert preferences to all arriving guests Maintain up-to date information on room rates current promotions offers and packages Follow the house rules and policies laid down by the management Adhere to strict staff grooming and hygiene standards Ensure special guests like disabled people elderly children and VIPs receive personalized services Ensure we plan guest engagements with guest segments like- Children Long stayers Couples Single ladies single travellers and create memorable moments Customer Actively seeks information to understand and address guests needs Prepares reports of guest feedback on TrustYou Guest Email Feedback System and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with the Guest Relations Manager Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results People Establishes and maintains open collaborative relationships with associates and ensures associates do the same within the team Ensures that regular on-going communication is taking place with associates to create awareness of business objectives Communicates expectations recognizes performance and produces desired results with associates within the department Audit And Compliance Asssists Guest Relations Manager in reviewing audit findings - Safety Hygiene and TPAM Taj Positive Assurance Model and takes corrective measures to ensure full compliance Conducts the internal audit checklists as per the IHCL Safety Guidelines Safety Assists Guest Relations Manager in identifying risks and develop HIRA Hazard Identification and Risk Assessment Assists Guests Relations Manager in adhering to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM Progressive Consequence Management SOP and IMBC Incident Management and Business Continuity Required Qualifications Degree in Hospitality Management Work Experience At least 1 year of relevant experience at a managerial position or 3 years of relevant experience at a supervisory level Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Cooperative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL we celebrate diversity and are committed to creating an inclusive environment for all employees We are proud to be an equal opportunity employer and do not discriminate based on race color religion gender sexual orientation age national origin disability or any other status protected by applicable law We encourage all qualified individuals to apply and join our team where every voice is valued and respected