Location Bangalore Karnataka 560100 Category Engineering Information Technology Job Type Full time Job Id 1186306 No Scality Storage Engineer This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE HPE Operations is our innovative IT services organization It provides the expertise to advise integrate and accelerate our customers outcomes from their digital transformation Our teams collaborate to transform insight into innovation In today s fast paced hybrid IT world being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities Deploy the right technology to respond quickly to market possibilities Join us and redefine what s next for you What you ll do The candidate provides Operate Admin and Consulting support on Storage infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards Provides technical input solutions and recommendations to deal pursuit Engaged in and provides support for transition transformation efforts Provides IT infrastructure and or application infrastructure lifecycle technical support including planning project management installation on- going management monitoring troubleshooting and de- installation following operational policies and processes that are compliant with industry standards e g Information Technology Infrastructure Library ITIL Manages the technical service relationship between the company and the customer and between the company and subcontractors vendors Works with the key customers and or internal businesses end user representatives Infrastructure Support Managers Client Manager and the Account Delivery Manager to retain customers and build the business Key Responsibilities Resolve customer s issues via the telephone email or remote sessions Reproduce issues in-house and responding back in a timely manner Regular follow ups with customers with recommendations updates and action plans Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures Leverage internal technical expertise including peers mentors knowledge base community forums and other internal tools to provide the most effective solutions to customer issues Collaborate with other CoE HW teams in diagnosing and isolating the cause of complex issues Provide consulting support in his her area of expertise Maintain quality on case documentation SLA timeframes and operational metrics Performs within the Productivity Measure of the team scorecard Incident Management Resolve single and cross technology incidents independently Lead the team members to resolve complex or cross technology incidents Escalation Management Identify manage and lead technical escalations Participate in formal Escalation when required to support escalation especially during crisis Problem Management Proactively and reactively look for solutions to prevent problems from occurring in team technology area Perform Trend and Root cause analysis Change Management Implementation Independently prepare review implement rollback and test plan for change records Perform risk and impact analysis for changes May lead or participate in a Change Advisory Board Patch and Security Management Apply patch and security changes per policy Proactively monitor the environment for patch compliance Analyze patches for compatibility with each customer or internal infrastructure environment Configuration Management Ensure Configuration Management Database CMDB entries are complete and accurate Must Have Technical knowledge on Object File Block storage with cloud data management solutions - Installing Configuring Troubleshooting of at least 2 of the storage skills Scality DDN Storage GPFS Luster Qumulo object storage with linux Good Knowledge on Parallel Distributed file system Firmware and management experience on above Storage Basic Operating Systems Knowledge - Install configure administration and troubleshoot RHEL SUSE as Bare-Metal OS as VMs on Hypervisors Knowledge on SAN NAS technologies Ethernet iSCSI FC FCOE Performed routine Performance Analysis Capacity analysis security audit analysis reports to customer for necessary planned changes Troubleshooting performance related issues on HW and Operating system Working knowledge on AIX Redhat CentOS SUSE Linux and HP UX Should be ready to work in 24x7 rotational shifts and on weekends Good written and verbal communication skills Mandatory Zeal for going the extra mile to solve customer issues Complex troubleshooting experience and Logical Problem-solving approach Ability to work in a Solution environment collaborating across Technology Teams Good to have Certification on any of the Scality DDN Storage GPFS Luster Operating Systems Knowledge - administration and support on Linux VMware Windows HyperV Linux Microsoft VMware VCP or equivalent experience certification will be an added advantage Tools Knowledge on ServiceNow Must achieve excellent customer satisfaction Take ownership and work with high productivity and efficiency Support other team members and seek their advice to make decisions on complex issues Deliver trainings when required What you need to bring Bachelor s degree in Engineering or Equivalent Experience Minimum 6-7 years of experience in Storage Backup administration support Should possess strong knowledge of Object Block File Storage technology and good understanding of Parallel distributed file system Additionally other domains such as storage SAN networking database Relevant certification on the latest track like Scality DDN Storage GPFS Luster will be an added advantage Flexible to work in 24X7 support environment ITIL certification is an added advantage Additional Skills Accountability Accountability Action Planning Active Learning Inactive Active Listening Bias Business Growth Business Planning Coaching Commercial Acumen Creativity Critical Thinking Cross-Functional Teamwork Customer Experience Strategy Customer Solutions Data Analysis Management Data Collection Management Inactive Data Controls Design Thinking Empathy Follow-Through Growth Mindset Intellectual Curiosity Inactive Long Term Planning Managing Ambiguity 5 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of advantages that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow HPECareers on Instagram to see the latest on people culture and tech at HPE india operationsJob ServicesJob Level Expert HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Equal Employment Opportunity Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories