Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook We are inviting applications for the role of BA Omni Channel Analyst In this role you will be responsible to maintain create tableau dashboards resolve any issues related to data accuracy or report extraction Responsibilities Data Management Reporting charting using MS Excel Analytical interpretation using the data provided Good to have implementation knowledge Be the primary point of contact for business partnersCreate analyze and publish weekly monthly performance reports Develop quantitative analyses and adhoc reports to monitor performance and trends Stay current on digital marketing and ecommerce trends research and evaluate market opportunities and guest behavior to increase revenue and guest satisfaction Proficiency in Hive SQL MySQL Python and or R programming languages Proficiency in Microsoft Office suite Ability to apply statistical rigor to analysis Experience with big data environments and tools Experience with digital and contact center data and analytics Experience with hospitality data and analytics Experience with text mining and natural language processing Experience with machine learning and artificial intelligence Qualifications we seek in you Minimum Qualification Post Graduate Preferred Skills Subject Matter Expert in Web Analytics tool Experience in analytics Good knowledge on statistics Storyboarding dashboarding Insight Generation Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work workplace that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training

📌 Business Analyst - Omni Channel Analyst (Kolkata)
🏢 Genpact
📍 Kolkata