JOB DESCRIPTION Position Patient Services Manager Reporting to Clinical Operations Manager Role Purpose The Patient Services Manager is responsible for overseeing patient services across the 4th and 5th floors This role ensures that all patient-related processes from admission to discharge are executed seamlessly with a focus on operational efficiency premium room standards and exceptional patient experience Key Responsibilities Manage patient services and room operations specifically for the 4th and 5th floors Ensure smooth workflows for admissions transfers and discharges Supervise and maintain room readiness standards ensuring that all suites and premium rooms are fully prepared before patient occupancy including clean bedsheets fresh towels and properly functioning equipment Conduct regular checks to ensure that all room facilities meet hospital quality and hospitality standards Coordinate with clinical and support teams to deliver high-quality patient care Monitor service standards and patient satisfaction in premium care areas Lead and develop staff working on these floors fostering a culture of excellence Act as the primary point of contact for patients and families in suites and premium rooms Monitor TPA and MLC cases to ensure that all required documentation is accurately completed and submitted within the stipulated timelines Conduct regular patient visits to assess comfort needs and satisfaction Proactively identify patient concerns complaints and service gaps The Individual Qualifications and Experience Education Bachelor s degree in healthcare administration nursing Hospitality Management or related field Master s degree in healthcare management or business administration Experience 7 years of experience in patient services and hospital operations Prior experience managing inpatient services premium care units or hospitality-focused healthcare environments Proven track record in leadership roles with responsibility for staff supervision and operational excellence Experience in coordinating across clinical and non-clinical teams to enhance patient satisfaction Competencies required Knowledge skills attitude Knowledge Hospital operations patient admission-to-discharge workflows and clinical coordination processes Standards of patient care hospitality practices and service excellence in premium care settings Regulatory compliance documentation requirements and quality assurance protocols Principles of leadership team development and staff management Conflict resolution patient rights and ethical healthcare practices Skills Strong organizational and operational management skills to oversee multiple floors Effective communication and interpersonal skills for engaging patients families and staff Leadership and team-building abilities to motivate and guide service teams Problem-solving and decision-making skills under pressure Documentation discipline accurate record-keeping and compliance with hospital standards Coordination skills to ensure smooth collaboration between clinical and non-clinical departments Attitude Patient-centered mindset with empathy and respect for diverse needs Commitment to ethical and professional conduct Proactive and solution-oriented approach to challenges Attention to detail and consistency in service delivery Collaborative spirit fostering teamwork and a positive work culture Resilience and adaptability in a dynamic healthcare environment Job Type Full-time Pay 40 000 00 - 45 000 00 per month Perks Health insurance Provident Fund Education Master s Required Experience Relevant 1 year Preferred Work Location In person

📌 Patient Services Manager (Maharashtra)
🏢 Holy Family Hospital, Bandra
📍 Maharashtra