Company Profile At CGI we re a team of builders We call our employees members because all who join CGI are building their own company - one that has grown to 72 000 professionals located in 40 countries Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed We have the global resources expertise stability and dedicated professionals needed to achieve At CGI we re a team of builders We call our employees members because all who join CGI are building their own company - one that has grown to 72 000 professionals located in 40 countries Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members Come grow with us Learn more at www cgi com This is a great opportunity to join a winning team CGI offers a competitive compensation package with opportunities for growth and professional development Perks for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted No unsolicited agency referrals please Job Title ServiceNow Architect Position Architect Experience 9 yrs to 12 Yrs Category Software Development Main location Bangalore Chennai Position ID J1125-1296 Employment Type Full time Your future duties and responsibilities Role Summary Own end to end architecture for ServiceNow ITOM Health covering Event Management and Health Log Analytics Engage directly with clients to lead discovery shape roadmaps and design scalable patterns that reduce event noise speed up triage and improve service health Provide technical leadership to development teams and ensure alignment with CMDB Service Mapping and CSDM Experience 8 years ServiceNow experience with 2 years hands on ITOM Health architecture Key Responsibilities Lead client workshops discovery requirements use case definition and success criteria MTTD MTTR noise reduction actionable insights Design event ingestion strategies via MID Servers SNMP syslog REST webhooks and IntegrationHub spokes connectors Define normalization de duplication correlation and aggregation patterns Event Rules Alert Rules CI association and impact policies Leverage Event Intelligence and AIOps alert clustering anomaly detection probable root cause Architect HLA pipelines source onboarding parsers patterns enrichment retention and search performance enable log to event insights Design incident major incident auto creation assignment suppression maintenance windows business service health scores Model dependencies with CMDB Service Mapping ensure CI data quality and health KPIs for accurate impact analysis Guide integrations with observability tools Dynatrace AppDynamics Datadog New Relic Prometheus Splunk SolarWinds etc Define dashboards health reports and executive scorecards establish operational runbooks and knowledge assets Establish coding standards release strategy Update Sets Scoped Apps CI CD and testing strategy mentor developers Promote security by design RBAC and performance best practices support compliance requirements Provide thought leadership on Now Assist for ITOM and gen AI assisted operations contribute to proposals estimates LI-SA19 Required qualifications to be successful in this role Together as owners let s turn meaningful insights into action Life at CGI is rooted in ownership teamwork respect and belonging Here you ll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life That s why we call ourselves CGI Partners rather than employees We benefit from our collective success and actively shape our company s strategy and direction Your work creates value You ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team one of the largest IT and business consulting services firms in the world