The Front Office Associate is responsible for delivering exceptional guest service at the reception desk ensuring smooth check-in check-out procedures handling guest inquiries and maintaining a welcoming atmosphere in line with hotel standards Key Responsibilities Welcome guests warmly and assist with check-in and check-out procedures Handle guest queries requests and complaints courteously and efficiently Manage reservations room allocations and cancellations in the PMS Property Management System Coordinate with housekeeping and other departments for seamless guest service Maintain guest records and ensure accurate billing and payment handling Provide information about hotel services facilities and local attractions Handle phone calls emails and messages professionally Ensure the lobby and reception areas are neat organized and guest-ready Follow SOPs grooming standards and company policies at all times Assist in upselling rooms and hotel facilities to maximize revenue Qualifications Skills Graduate Diploma in Hotel Management or equivalent preferred Previous front office or guest service experience advantageous Good communication skills in English and local language Knowledge of hotel PMS software IDS Opera etc is an added advantage Pleasant personality with solid interpersonal and problem-solving skills Ability to work under pressure and handle multiple tasks Physical Requirements Ability to stand for long hours during shifts Professional grooming and presentation standards Career Path Front Office Associate Front Office Supervisor Duty Manager Front Office Manager Rooms Division Manager Do you also want me to make a short version 2-3 lines for quick job postings advertisements like I did for other roles Job Types Full-time Permanent Pay 15 000 00 - 18 000 00 per month Benefits Cell phone reimbursement Food provided Paid sick time Provident Fund