Position of Ecom Zonal Head - E-Commerce Zonal Head Main Accountabilities Business Development Customer Management Develop E-commerce business across branches and support teams in generating new business opportunities Manage and nurture relationships with key E-commerce customers ensuring high satisfaction and repeat business Partner with customer relationship teams to deliver a seamless customer experience and resolve escalations within defined timelines Operational Leadership Provide strategic direction and leadership to the E-commerce operations team customer service team and OCC team Oversee the complete operational cycle outstanding payments order fulfillment delivery performance and NDD SDD adherence Ensure strict compliance to SOPs across hubs branches and logistics operations Monitor and evaluate first mile and last mile performance implement improvement plans where needed Execute zone-level and central initiatives to scale operations effectively Performance Quality Process Improvement Own and manage the P L for the E-commerce vertical within the zone Drive continuous improvement initiatives to enhance process efficiency service quality and turnaround time Implement action plans to ensure adherence to Service Level Agreements SLAs and improve on-time delivery performance Explore opportunities to reduce the overall Cost per Deliverywithout compromising service quality Cross-Functional Collaboration Liaise with operations customer service KAM teams and other departments to support service delivery and solve operational issues within stipulated timelines Support the standardized execution of central SOPs policies and process changes across the zone Qualifications Graduate Post Graduate 8-15 years of relevant experience in E-commerce logistics or related domains Job location is Pan India Knowledge Skills Abilities Competencies Strong written and verbal communication skills Excellent planning decision-making staffing and stakeholder management abilities Strong vendor management and process improvement capabilities High interpersonal and organizational skills with effective coordination abilities Self-driven proactive with high integrity able to work independently and as a team player Ability to lead cross-functional teams and deliver results in a fast-paced environment Key Interfaces General Manager Operations Team Key Account Management KAM Team Customer Service Team Interested candidate share their updated resume below mention email Id- recruit mm tciexpress in (phone hidden) Job Types Full time Permanent Pay 700 000 00 - 1 200 000 00 per year Benefits Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work Location In person

📌 Ecom Zonal Head (New Delhi)
🏢 TCI EXPRESS
📍 New Delhi