We're looking for an Account Manager who will be the primary point of contact for our technology clients — businesses for whom we build or manage websites, mobile apps, and custom software. You'll own the client relationship end-to-end: understanding their business goals, coordinating with internal design/dev/QA teams, managing timelines and budgets, and making sure every project is delivered on scope, on time, and to the client's satisfaction.

Key Responsibilities

- Serve as the main point of contact for a portfolio of tech clients (web, app, and software projects)
- Understand each client's business objectives and translate them into clear briefs for design, development, and QA teams
- Manage project timelines, budgets, and deliverables across multiple concurrent accounts
- Coordinate with internal teams (developers, designers, project managers, QA) to ensure smooth execution
- Conduct regular client check-ins, status updates, and review meetings
- Identify upsell/cross-sell opportunities (e.g., maintenance packages, feature upgrades, additional modules)
- Handle client escalations and resolve issues quickly and professionally
- Prepare and present reports, proposals, and account performance summaries
- Ensure contracts, SOWs (statements of work), and renewals are tracked and managed on time
- Maintain high client retention and satisfaction (NPS/CSAT) scores





Requirements

- Bachelor's degree in Business, IT, Marketing, or related field
- 2–5 years of experience in account management, client servicing, or project coordination — ideally within a web/app development agency, IT company, or SaaS business
- Basic understanding of website, mobile app, and software development processes (you don't need to code, but you should understand SDLC, timelines, and tech terminology)
- Strong communication, negotiation, and relationship-building skills
- Ability to manage multiple accounts and priorities simultaneously
- Proficiency with project management tools (Jira, Trello, Asana, ClickUp, etc.) and CRM software
- Problem-solving mindset with a client-first attitude

Valuable to Have

- Experience working with international/overseas clients
- Familiarity with SaaS products, APIs, or e-commerce platforms
- Basic knowledge of UI/UX principles

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

- Leave encashment
- Paid sick time
- Paid time off

Application Question(s):

- Are you a immediate joinner?
- How many years of experience do you have managing client accounts for websites, apps, or software projects?
- Have you directly coordinated with development/design teams to deliver a project?

Work Location: In person

📌 Account Manager (India)
🏢 Webocto Solutions Private
📍 India