Responsibilities

· Manage complete MQL processing including intake, accurate Salesforce recording, and 24‑hour lead acceptance.

· Qualify incoming leads using standardized scripts and predefined sales questionnaires.

· Allocate qualified leads promptly to the appropriate sales representatives.

· Conduct systematic follow‑ups with customers and sales teams to ensure lead progression.

· Monitor leads open beyond 7 days and drive timely action through sales team engagement.

· Execute NPS surveys with customers on scheduled timelines and ensure completion.

· Analyze NPS results (Promoters, Passives, Detractors) and share insights with the Marketing Manager.

· Track overall NPS performance to maintain scores above the defined target threshold.





· Collaborate closely with the EMEA Hypercare team to align with global Hypercare standards.

· Ensure strict adherence to the established Hypercare workflow and compliance across touchpoints.

Basic Qualifications

· Graduation or Post Graduation in Marketing or sales related area is preferred

Travel & Work Arrangements/Requirements

Work from Office (Current Delhi HO)

Pay: ₹15,000.00 - ₹34,891.36 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Hypercare Coordinator (Contingent) (India)
🏢 ABC CONSULTANTS
📍 India