Description

Key Responsibilities:

- Build and maintain strong relationships with clients, institutions, administrators, and users to ensure a seamless platform experience
- Drive client onboarding and ensure stakeholders understand platform workflows, features, and best practices.
- Conduct regular check-ins, follow-ups, and review meetings to monitor engagement, adoption, and client satisfaction.
- Act as the primary point of contact for client queries, concerns, and support requirements.
- Gather client feedback, feature requests, and user insights, and collaborate with internal teams to improve the platform experience.
- Work closely with Product, Technology, Operations, Marketing, and Leadership teams to ensure successful client outcomes.
- Monitor client health, engagement metrics, and adoption trends to identify opportunities for improvement and growth.
- Track, prioritize, and coordinate resolution of client issues and ongoing requests.
- Assist in planning and conducting product demonstrations, onboarding sessions, training workshops, and platform walkthroughs.
- Prepare client success reports, engagement summaries, feedback analyses, and periodic account updates.
- Identify opportunities to improve user engagement, retention, and platform utilization.
- Support strategic initiatives focused on client satisfaction, renewals, partnerships, and long-term relationship management.

Eligibility

Requirements:

- Excellent verbal and written communication skills.
- Strong stakeholder management and relationship building abilities.




- Experience or strong interest in client success, account management, customer support, or customer experience roles.
- Ability to understand client needs and effectively communicate them to cross-functional teams.
- Solid organizational, coordination, and follow-up skills.
- Problem-solving mindset with the ability to handle multiple priorities.
- Comfortable working with digital products, SaaS platforms, or technology driven solutions.
- Data-driven approach to tracking client engagement and success metrics.
- Proactive, detail-oriented, and customer centric attitude.
- Interest in technology, education, upskilling, AI, and product led environments.

What You'll Gain:

- Hands on experience in client success, customer engagement, and product operations.
- Exposure to enterprise clients, institutions, and large scale platform adoption initiatives.
- Opportunity to work closely with Product, Technology, Operations, and Marketing teams.
- Practical learning in customer lifecycle management, retention strategies, and stakeholder communication.
- Experience in a fast growing technology and product driven environment.
- Opportunities for career growth into Client Success Management, Account Management, Product Operations, or Customer Experience roles.
- Flexible and collaborative work environment.

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

- Flexible schedule
- Paid sick time
- Paid time off
- Work from home

Work Location: Hybrid remote in Mapuca, Goa (Mapuca)

📌 Associate Product Manager (India)
🏢 SPARK+ Technologies
📍 India