Manage customer communication Respond to customer inquiries and complaints via phone email chat or in-person representing the company s brand Provide information Give accurate information about products services and company policies Resolve issues Address and resolve customer issues promptly and effectively following up to confirm satisfaction Process transactions Handle orders returns and exchanges Document interactions Maintain and update customer records and interaction logs Identify opportunities Cross-sell and upsell additional products or services that may benefit the customer Collaborate with teams Escalate complex issues to the appropriate departments and work with team members to find solutions Essential skills Communication Clearly and effectively communicate with customers Empathy Understand and share the feelings of customers to build trust and rapport Problem-solving Effectively resolve customer issues and complaints Patience Remain calm and skilled especially with difficult customers Product knowledge Maintain up-to-date knowledge of the company s offerings Job Type Full-time Pay 10 786 10 - 31 399 71 per month Work Location In person

📌 Customer Service/sales Representative (Maharashtra)
🏢 DM sons
📍 Maharashtra