EAZY Simplifying Enterprise for Manufacturers Established in 2007 EAZY is a leading enterprise solutions provider dedicated to empowering manufacturing businesses with tailored digital tools Our robust suite of offeringsaEUR ERP DMS SFA CRM Payroll and moreaEUR is designed to streamline operations improve efficiency and enable real-time decision-making With over 18 years of experience a team of 400 professionals and a pan-India presence EAZY has successfully partnered with 650 manufacturing brands From procurement and inventory to finance production and distribution our modular mobile-first solutions bring all your operations onto a single intelligent platform We are proud to be the creators of IndiaaEUR TM s first Tally-integrated ERP helping manufacturers retain their accounting systems while unlocking complete operational visibility Our deep focus on industry needs ensures quick implementation user-friendly interfaces and solutions that scale with your growth Vision To empower businesses with enterprise-grade tools that are powerful affordable and easy to implement Mission To deliver integrated insight-driven solutions that drive efficiency profitability and digital transformation across the manufacturing value chain Key Responsibilities Define and drive the CRM product roadmap aligned with business goals Build scalable workflows rules and automation across teams Gather requirements and create BRD FSD user journeys and process flows Collaborate with Engineering QA UI UX and cross-functional leaders Own release planning sprints grooming UAT documentation Manage integrations ERP telephony WhatsApp email APIs etc Enable user adoption through training demos SOPs and adoption metrics Track CRM performance dashboards funnels usage metrics KPI trends Regularly evaluate user feedback and recommend product improvements Must-Have Skills Proven experience in CRM Product Management SaaS ERP preferred Deep understanding of sales marketing support operations Proficiency in feature documentation BRDs FSDs process mapping Working knowledge of Agile Scrum methodologies Hands-on with workflows automations and API-based integrations Excellent communication stakeholder coordination and problem-solving abilities operations crm salse force zoho support