Way of Working - Office Field - Employees will work full time from their Base Location About The Team Role- Swiggy Instamart is building the convenience grocery segment in India We offer more than 2500 items to our customers within 10-15 mins We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful Instamart has been operating in 25 cities across India and plan to expand to a few more soon We have seen immense love from the customers till now and are excited to redefine how India shops Role Assistant Store Manager Responsibilities- Recommend and advise on best practices of picking and packing to improve Cx Customer Experience experience Advise partner stores on mechanisms processes leading to correct picking packing billing of Cx orders using appropriate tools and dashboards Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact Assess the quality of Pods on cleanliness hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience Advise partner stores on speed perception and order fulfillment Recommend best practices of the same to improve Cx Provide recommendations to partners for continuous improvement on delivering best Cx metrics Provide recommendations on the training aspects required to deliver improve Cx metrics Provide recommendations to the partners regarding the change in demand pattern spike in order volumes due to holidays peak season and suggest propose measures to prevent any Cx impact Qualifications- Graduate Problem solving data-driven decision-making Adaptability to dynamic situations An understanding of retail FMCG quick commerce Industry We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex disability status or any other characteristic protected by the law

📌 Assistant Store Manager View Jobs (Karnataka)
🏢 Swiggy
📍 Karnataka