Job Title Process Trainer Department Training Development Reports To Training Manager Operations Manager Location Ranchi Job Type Full-time Job Summary We are seeking a detail-oriented and dynamic Process Trainer to design deliver and assess training programs for new hires and existing employees The Process Trainer will be responsible for ensuring team members understand and effectively execute operational processes procedures and quality standards This role bridges the gap between operations and learning ensuring consistency and compliance across all process-driven tasks Key Responsibilities Deliver training sessions on company processes policies and procedures to new hires and existing employees Develop and update training materials manuals job aids and documentation Work closely with the operations team to understand changes in processes and incorporate them into training Monitor and evaluate training effectiveness and make necessary adjustments Conduct assessments and provide feedback to trainees and supervisors Maintain accurate records of training completion and performance metrics Assist in onboarding and nesting of new employees to ensure smooth transition to live operations Identify process gaps and recommend improvements to enhance operational efficiency Provide refresher training and support for low-performing team members Stay updated on industry best practices and incorporate them into training strategies Qualifications Bachelor s degree or equivalent experience in Business Human Resources Education or related field Proven experience as a trainer or in a similar role preferably in industry e g BPO manufacturing etc Strong understanding of operational processes and quality standards Excellent communication presentation and interpersonal skills Ability to simplify complex information into easily understood content Proficiency with MS Office Suite and learning management systems LMS Solid analytical and organizational skills Flexible and adaptable to changing business needs Preferred Skills Certification in training or instructional design e g Train the Trainer CPTM etc Experience with e-learning tools and virtual training platforms Knowledge of performance coaching or mentoring techniques Key Performance Indicators KPIs Training completion rate Post-training assessment scores New hire performance during nesting Reduction in process errors Feedback from trainees and man Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person

📌 Product & Process Trainer (Jharkhand)
🏢 Important Business
📍 Jharkhand