Prudential s purpose is to be partners for every life and protectors for every future Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners We provide a platform for our people to do their best work and make an impact to the business and we support our people s career ambitions We pledge to make Prudential a place where you can Connect Grow and Succeed The Head of Technology VCC will be responsible for overseeing managed services for the end-to-end delivery of technology services and solutions and with site accountability for technology team extensions within the VCC Value Creation Center The role ensures alignment with both enterprise technology strategy and the VCC s service delivery goals Operating under a matrix reporting model this role will bridge execution excellence with functional leadership The role requires a strong entrepreneurial mindset to identify shape and land value creation opportunities across Group Functions and business units The incumbent will also be accountable to drive continuous disciplined cost reduction and deliver high-impact business aligned outcomes Key Responsibilities Oversee the successful delivery of technology initiatives applications platforms infrastructure across shared service operations Design and evolve the tech delivery organization structure to meet current and future business needs Accountable to drive continuous cost reduction to benefit the business units and head office teams through the reduction of cost for tech development and delivery Build forward looking and innovative tech capabilities in VCC to serve the Group Responsible to shape VCC tech offering - shape stack capabilities and capacity to meet these goals Ensure projects are delivered on time within scope and budget and aligned with business priorities Implement and govern delivery methodologies Agile Waterfall or hybrid in alignment with enterprise standards Define implement and monitor service level agreements and key performance indicators for tech services Establish performance dashboards and regular reviews with business and functional leaders Drive issue resolution and continuous improvement initiatives to enhance service quality Serve as primary point of contact for tech delivery matters within VCC Engage with functional tech leaders and VCC leadership to ensure delivery aligns with both strategic and operational expectations Collaborate with the functional tech head to ensure team alignment with broader technology capability needs Establish governance structures for reporting escalations and decision-making Build team capabilities in line with changing technology trends and functional demands Implement workforce planning role clarity and skills development strategies for tech resources in the VCC Identify opportunities for process improvements automation and innovation within the SSC tech operations Drive adoption of new tools platforms and practices that enhance delivery efficiency and quality Support the development and management of contracted related to technology services tools and vendors operating within VCC Partner with procurement legal vendor management teams to ensure effective contract terms and risk mitigation Monitor third party vendor performance against contract and SLA obligations Ensure adherence to internal controls data privacy and security protocols Proactively manage delivery risks and compliance with technology standards and frameworks Qualifications Bachelor s or Master s degree in Information Technology Computer Science or a related field 12 years of experience in IT delivery or program management with at least 5 years in a leadership role Experience in a shared service or matrixed environment is highly preferred Strong understanding of enterprise architecture software development lifecycle and service management Strategic thinking and ability to operate at both tactical and strategic levels Proven stakeholder and relationship management skills Excellent leadership communication and conflict resolution capabilities Strong delivery governance planning and risk management skills Prudential is an equal chance employer We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time fixed-term work or any other status protected by applicable law We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location We also allow for reasonable adjustments to support people with individual physical or mental health requirements

📌 Head Of Technology, Vcc (Karnataka)
🏢 Prudential
📍 Karnataka