Position Infrastructure Ops Engineer - JAMF Contract Duration 6 months CTH Work Location Bangalore IN Hybrid We are seeking a skilled macOS infrastructure specialist to manage and support enterprise-grade Apple device environments using JAMF Pro This role involves workstation administration software distribution compliance enforcement and technical consulting across a global footprint Key Responsibilities Mac Workstation Endpoint Management Administer and support macOS workstations using JAMF Pro Implement and maintain policies configuration profiles and scripts Ensure compliance with organizational security standards Provide Tier 2 and Tier 3 support for macOS clients JAMF Pro Administration Maintenance Install and manage JAMF Pro server infrastructure Monitor system performance and apply corrective actions Perform routine maintenance database integrity checks and application updates patches hotfixes service packs Support Troubleshooting Respond to and resolve helpdesk incidents and service requests Level 1-3 Execute disaster recovery procedures for JAMF infrastructure Identify and implement corrective actions CLCA Device Lifecycle Profile Management Create and manage configuration profiles and compliance policies Enroll provision retire and wipe macOS and iOS devices Configure macOS-specific profiles including ESP and branding for Company Portal Software Packaging Distribution Package and deploy LOB and store applications across macOS and iOS iPadOS platforms Convert applications to JAMF-compatible formats and manage deployment groups Administer software metering and license distribution Maintain Self Service Portal content and provide Tier 2 support for distribution issues Reporting Analytics Generate hardware software inventory and usage reports Customize inventory schema and build Power BI dashboards Administer JAMF web reporting and create custom reports Project Coordination Communication Coordinate infrastructure-related administrative tasks including scheduling tracking and change management Deliver metrics and utilization reports on operational review cycles Communicate technical information effectively to both technical and non-technical stakeholders Serve as liaison with internal teams customers and third-party vendors Patch Management Manage patching for macOS workstations and non-ITS servers Approve and package security updates in alignment with enterprise standards Test and deploy updates according to rollout schedules Basic Qualifications BS Associate degree technical certification or equivalent experience 3-7 years of experience in macOS workstation and endpoint management Custom macOS package creation and deployment Integration with AD LDAP and Kerberos Supporting client server environments and core networking technologies LAN WAN SMTP VPN DNS DHCP Preferred Qualifications Experience managing iOS iPadOS devices Familiarity with BeyondTrust and CrowdStrike Azure VM administration Scripting proficiency in Bash Python or similar languages Experience in large-scale or international enterprise environments