We are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support Lead InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans To know more about us check Responsibilities Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency Coordinate the activities of the Customer Service team provide support and advice to team members Monitor performance and lead the team to achieve key performance indicators KPIs and provide an excellent service to customers Evaluate customer feedback and identify ways to maximize customer satisfaction Ensure that standard operating procedures are documented and maintained Produce written reports when required to do so Additional Responsibilities Monitor and assign emails in generic inboxes such as info orders Answer customer enquiries by telephone and email plus any other communication channels that are introduced by the company such as live agent and social media Liaise with infimobile s Escalation Manager Team Leader to ensure all issues are resolved within agreed time scales Responsible for all post-order correspondence with customers ensuring all aspects of a project are effectively communicated and documented Assist customers when pick errors have occurred liaising with After Sales as and when required Manage escalated calls and emails from customers REQUIREMENTS - Requires executive-level communication skills to communicate effectively with top management staff and other customer service employees Knowledge of Windows PC applications Microsoft Excel creating trend charts and v lookup and Microsoft PowerPoint creating presentations Language skills necessary - US English Ability to effectively resolve or drive resolution for the critical situations that require the creation of solid effective and efficient approaches Experience with executive managing level expectations and communications Demonstrated proficiency in managing challenging customer situations and leading customers through difficult issues to successful resolution WORK MODE - Full Time Flexible Working Hours PREFERRED EXPERIENCE - Work Experience with US Clients ADVANTAGES - Free Cafeteria Incentives are provided Job Type Full-time Pay 50 000 00 per month Benefits Health insurance Ability to commute relocate Hyderabad Telangana 500081 Reliably commute or planning to relocate before starting work Required Education Bachelor s Required Experience total work 3 years Required Language English Required Work Location In person

📌 Customer Support Team Lead (Telangana)
🏢 Aryagami Cloud Services
📍 Telangana