JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Position OverviewThe Technical Cluster Lead is responsible for overseeing technical operations service delivery and team performance across a designated cluster of properties or markets This role focuses on operational excellence technical innovation and cross-functional collaboration to ensure optimal building performance and client satisfaction within the assigned cluster Key ResponsibilitiesCluster Operations ManagementLead technical operations across assigned property cluster typically 5-15 properties Oversee building systems performance maintenance programs and capital projects Ensure consistent service delivery standards across all cluster properties Coordinate with property management teams to optimize operational efficiency Manage cluster-wide technical budgets and vendor relationships Technical ExcellenceImplement and maintain technical standards and best practices across the cluster Conduct regular property assessments and technical audits Drive energy efficiency initiatives and sustainability programs Oversee preventive maintenance programs and emergency response protocols Ensure compliance with safety regulations building codes and environmental standards Team LeadershipManage technical staff including engineers technicians and specialists across cluster properties Provide coaching development and performance management for direct reports Foster collaboration and knowledge sharing between cluster teams Coordinate training programs and skill development initiatives Support recruitment and onboarding of technical personnel Strategic Planning InnovationDevelop cluster-specific technical strategies and improvement plans Identify opportunities for operational optimization and cost reduction Lead implementation of new technologies and digital solutions Analyze performance metrics and develop action plans for improvement Support business development and client retention efforts Stakeholder ManagementServe as primary technical contact for cluster clients and tenants Collaborate with account management and business development teams Coordinate with corporate technical teams and subject matter experts Manage relationships with key vendors and service providers Provide technical expertise for lease negotiations and space planning Required QualificationsEducation ExperienceBachelor s degree in Engineering Facilities Management or related technical field 7-10 years of experience in commercial real estate operations facilities management or building engineering 3-5 years of supervisory or team leadership experience Professional certifications FMP SMA CFM or relevant engineering licenses preferred Technical CompetenciesStrong knowledge of building systems HVAC electrical plumbing fire safety security Experience with CMMS IWMS platforms and building automation systems Understanding of energy management and sustainability practices Familiarity with construction and capital project management Knowledge of relevant codes regulations and industry standards Leadership Communication SkillsProven ability to lead and motivate technical teams Strong problem-solving and analytical capabilities Excellent communication skills with ability to interact with diverse stakeholders Project management experience with ability to handle multiple priorities Customer service orientation with focus on client satisfaction Technology ProficiencyExperience with PropTech solutions and IoT building technologies Proficiency in data analysis and reporting tools Knowledge of digital workplace technologies Understanding of smart building concepts and applications Preferred QualificationsExperience managing geographically dispersed teams Background in multiple property types office industrial retail healthcare Experience with ESG reporting and sustainability certifications LEED ENERGY STAR etc Lean Six Sigma or similar process improvement training Advanced degree in Engineering Business or related field Key Performance IndicatorsCluster operational performance metrics uptime response times tenant satisfaction Budget management and cost optimization achievements Energy efficiency and sustainability improvements Team performance and development metrics Client retention and satisfaction scores What We OfferCompetitive salary with performance incentives Comprehensive perks package including health dental and retirement plans Career development opportunities and continuing education support Flexible work arrangements and modern technology tools Career advancement opportunities within JLL s global platform Access to industry-leading training and certification programs Travel RequirementsRegular travel within assigned cluster up to 50 Occasional travel for training conferences or corporate meetings Valid driver s license required If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together

📌 Cluster Lead - Retail (Maharashtra)
🏢 JLL
📍 Maharashtra