Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents and is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open source backup and recovery product line Zmanda Zmanda com delivers up to 50 savings in total cost of ownership TCO and best-in-class performance BETSOL Global IT Services BETSOL com builds and supports end-to-end enterprise solutions reducing time-to-market for its customers BETSOL offices are set against the vibrant backdrops of Broomfield Colorado and Bangalore India We take pride in being an employee-centric organization offering comprehensive health insurance competitive salaries 401K volunteer programs and scholarship opportunities Office amenities include a fitness center cafe and recreational facilities Role Overview The Operations Manager will lead the Service Desk and Network Operations Center NOC teams ensuring seamless frontline support effective monitoring oversight and high service quality across a global IT environment This is a leadership role focused on driving team performance process excellence stakeholder engagement and continuous improvement in IT operations and service management Key Responsibilities Lead mentor and develop Service Desk and NOC team leads and engineers oversee staffing shift coverage and 24x7 operations Drive SLA FCR MTTD MTTR improvements own escalation workflows and root cause analysis for P1 P2 incidents Oversee NOC operations by guiding teams responsible for monitoring alert management and capacity planning Oversee Service Desk operations including ticket quality knowledge management and customer satisfaction Partner with cross-functional teams to ensure integrated service delivery and effective incident resolution Govern reporting and analytics review dashboards KPIs and performance trends present insights during regular leadership reviews Ensure compliance with ITIL governance and audit standards maintain readiness for BCP DR Drive process improvement automation and operational efficiency initiatives Lead team development programs including training certifications mentorship and recognition Qualifications Bachelor s degree in IT related field or equivalent experience Proven experience managing multi-disciplinary IT support teams Service Desk and or NOC Robust background in ITSM frameworks and ITIL best practices Experience with operational reporting dashboards and KPI reviews Excellent communication and stakeholder management skills including executive-level reporting Certifications preferred ITIL v4 Foundation or higher Microsoft Azure Fundamentals AZ-900 Service Desk NOC management certification Experience range - 6-8 years with relevant 2 to 3 years as an Ops Manager Shift timings 2am-11am EST 12 30 pm to 9 30 pm IST Additional Information All your information will be kept confidential according to EEO guidelines

📌 Operations Manager – It Service Desk & Noc (Bengaluru)
🏢 BETSOL
📍 Bengaluru