We are hiring a Customer Relations Officer to handle customer interactions via chat WhatsApp voice and email The ideal candidate is a strong communicator with a customer-first attitude and experience in Live Chat and Outbound Calling Key Responsibilities Respond to customer queries via chat voice and email within SLA Assist customers with product features issues and resolutions Manage pre-sales and post-sales support Follow up with customers to ensure resolution and satisfaction Conduct outbound calls to engage leads and improve conversions Maintain accurate records tag interactions and escalate as needed Share feedback with Product Sales and Marketing teams Requirements Graduate with 2 years in customer support Chat Voice Sales-oriented with basic tech and digital platform knowledge Familiarity with Live Chat WhatsApp support tools Comfortable with 6-day work week Performance Metrics CSAT Revenue Conversion Rate Productivity and Call Tagging Accuracy Data Hygiene and Compliance Job Type Full-time Pay 20 000 00 per month Schedule Day shift Supplemental Pay Commission pay Performance bonus Language English Preferred Kannada Preferred Job Type Full time Pay 18 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Schedule Day shift Language English Required Work Location In person Application Deadline 29 08 2025