Company Description Experian is a global data and technology company powering opportunities for people and businesses around the world We help to redefine lending practices uncover and prevent fraud simplify healthcare create marketing solutions all using our unique combination of data analytics and software We also assist millions of people to realize their financial goals and help them save time and money We operate across a range of markets from financial services to healthcare automotive agribusiness insurance and many more industry segments We invest in people and recent advanced technologies to unlock the power of data As a FTSE 100 Index company listed on the London Stock Exchange EXPN we have a team of 22 500 people across 32 countries Our corporate headquarters are in Dublin Ireland Learn more at Experian is looking for Customer Care Specialists to join our growing Call Center in Hyderabad reporting to our customer care supervisors This is a great opportunity for someone who is passionate about providing excellent customer service can interpret consumers written or verbal grievances or disputes and has computer skills You are willing to participate in professional development activities to stay current on industry knowledge our standard operational procedures What you ll be doing Receive inbound calls handling for our different lines of business Performs a variety of activities to ensure consumer satisfaction including interpreting reports responding to general inquiries assisting with fraud alert requests and processing credit and or score reports Handles consumer issues Interprets and analyzes consumers written or verbal grievance or dispute Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling Educates consumer on dispute management and offer options for immediate resolution Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation obtaining proof to validate consumers requests concerns Maintains the integrity of the database by ensuring data quality and accuracy Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations Qualifications 1 year of Inbound call handling experience Required Highest Qualification Graduation Required Excellent English written and oral communications skills Required Keep performance on a occupied setting 85 -90 Occupancy Pays close attention to the small aspects of a task or situation Experience handling support requests from a variety of different channels Arrange and manage tasks time and resources Interpret information to understand complex problems or situations Problem-solving skills PC internet skill s to make fast and accurate decisions To make fast and accurate decisions Short-term visual memory Additional Information Our uniqueness is that we celebrate yours Experian s culture and people are key differentiators We take our people agenda very seriously and focus on what matters DEI work life balance development authenticity collaboration wellness reward recognition volunteering the list goes on Experian s people first approach is award-winning World s Best Workplaces TM 2024 Fortune Global Top 25 Great Place To Work TM in 24 countries and Glassdoor Best Places to Work 2024 to name a few Check out Experian Life on social or our Careers Site and Glassdoor to understand why Experian is proud to be an Equal Opportunity and Affirmative Action employer Innovation is a critical part of Experian s DNA and practices and our diverse workforce drives our success Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age If you have a disability or special need that requires accommodation please let us know at the earliest opportunity Benefits Experian care for employee s work life balance health safety and wellbeing In support of this endeavor we offer best-in-class family well-being benefits enhanced medical benefits and paid time off LI-Onsite Experian Careers - Creating a better tomorrow together

📌 Customer Support Ii ( International Voice Process - Work From Home) (Hyderabad)
🏢 Experian
📍 Hyderabad