Company Description Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Tech-parks and key commercial residential bubbles 212 Modern Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests Features an all-day dining restaurant cafe alfresco a fitness Centre spa swimming pool an entertainment zone library lounge art gallery and business Centre Front Office Operation Conduct daily briefings and ensure that all pertinent information is well received by team members Manage and supervise all tasks of his her staff to ensure that highest quality service is delivered and department standards are met Review analyze and suggest improvement of work flow and standards at the Front Desk Analyze rate variance report to ensure rooms revenue control approve discounts and rebates Communicate with Front Office Manager on all matters regarding guest services hotel operations Ensure documentation of all guest related issues using the logbook Sign media and supervise shift handover procedures Coordinate and communicate with other hotel departments as required regarding general administration and operations issues Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently Assist Guest Relations in greeting rooming and sending off guests Inspect front of house and back of house regularly for cleanliness and orderliness Ensure that front line staff complies with marketing techniques and maximizes sales Check billing instructions monitor guest credit and act upon any discrepancies Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently Qualifications Diploma in Tourism Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellent reading writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Valuable working knowledge of MS Excel Word PowerPoint

📌 Duty Manager (Bengaluru)
🏢 Accor
📍 Bengaluru