JOB DESCRIPTION ROLE - RETAIL OPERATIONS MANAGER HOME CENTRE Role Summary Deliver on sales and profitability for the stores in the region through product optimum stock range and size best in class retail standards processes and a seamless customer shopping experience Summary Of Role Responsibilities Drive the sales budgets and LFL growth store and category wise Drive the achievement of key performance indicators ATV conversion basket size employee productivity etc Drive adherence to the retail SOPs and processes for the region including statutory compliances Drive adherence to defined standards of customer service to enhance the overall customer experience Drive adherence to planograms and VM standards Review and ensure adherence to the point-of-sale norms tracking customer orders customer complaints returns and refunds Execute current store launches and renovations as per the defined guidelines Review and ensure adherence to the stock display norms at the stores Review and ensure adherence to the stock availability and handling norms at the stores Manage and guide the team to deliver on the job Key Job Responsibilities Retail Operations Drive adherence to the retail SOPs and processes for the region including statutory compliances Review SOPs and provide feedback for improvement Drive adherence to defined standards of customer service to enhance the overall customer experience and improve the NPS Go Home Drive adherence to planograms VM standards and checklists Review and ensure adherence to the point-of-sale norms tracking customer orders customer complaints returns refunds MPOS adherence Take required actions to ensure the internal audit norms are always met and CSA is conducted as per the defined schedule Take necessary actions based on ACL report Review and ensure store refits and renovations are completed as per the defined timelines Monitor staffing levels in stores within the region to ensure resources are effectively deployed Manage handling of non-trading stock and fixtures Provide ideas for new initiatives process and people related Assess mystery shopping feedback and prepare action plan for improvement Drive adherence to promotions and share feedback Execute new store launches and renovations as per the defined guidelines and NSO checklist Generate reports on sales stock and product performance at store level and share the same with the relevant stakeholders TCMs and Corporate Manage customer complaints and ensure the backend processes DMS DHS and CSD are adhered to Stock Management Review and ensure adherence to the stock display norms at the stores Review and ensure adherence to the stock availability and handling norms at the stores order management receipts back store management store to store transfer consolidation and stock count Take necessary actions to ensure regular stock take PI and GC is undertaken as per the defined schedules Work with relevant stakeholders in controlling and limiting shrinkage and damage to the defined norms Work towards clearing the ageing stock in coordination with the relevant stakeholders as per the defined norms Performance and Profitability Drive the sales budgets and LFL growth store and category wise Drive the achievement of key performance indicators ATV conversion basket size employee productivity SPF MPF etc Analyze and share store wise profitability Analyze and share the product category and product mix performance gaps Financial Planning Review and recommend actions to control costs for the region overtime consumables operational expenses etc People Management Assign responsibilities and set expectations Give regular feedback to team Provide support and guide the team to deliver on the job Provide support in implementing the MT program recruitment feedback reviews final assessment and confirmation Review and ensure that EMT Wooqer Videos Go Home IST TTT SDP