We are looking for a highly skilled customer service representative with fluent English communication skills for Cravin Ventures Pvt Ltd our cafe outlet Instagram handle cravinbyandy Key Responsibilities Customer Order Management Take and process orders from customers via multiple channels including in-person over the phone and through digital platforms like WhatsApp Customer Communication Respond promptly and professionally to all customer inquiries feedback and complaints Delivery Coordination Effectively coordinate with various delivery services to ensure the timely and accurate delivery of our products especially for our cloud kitchen operations Product Knowledge Maintain a deep understanding of our menu and offerings to provide recommendations and answer customer questions accurately Issue Resolution Handle customer issues or concerns with empathy and professionalism striving to find a quick and satisfactory solution Sales Upselling Proactively suggest menu items and promotions to enhance the customer experience and increase sales Record Keeping Maintain accurate records of customer interactions orders and feedback to help us improve our service Qualifications Previous experience in a customer service role preferably in the food and beverage industry Excellent communication skills both written and verbal Proficiency in using digital communication tools especially WhatsApp Strong organizational and multitasking abilities A friendly patient and professional demeanor Ability to work in a fast-paced setting and handle pressure gracefully Job Type Full-time Pay 15 000 00 - 22 000 00 per month Language English Required Hindi Preferred Work Location In person

📌 Customer Service Executive (Maharashtra)
🏢 Cravin Ventures
📍 Maharashtra