Job Title Customer Success Executive About the Role DialDesk is growing fast and we are looking for a Customer Success Executive who will own client outcomes ensure visible value delivery and prevent surprise churn at renewal time This role is not sales and not operations Your core job is to make sure clients feel see and acknowledge the value DialDesk delivers consistently Key Responsibilities 1 Client Value Ownership -Be the primary point of contact for assigned clients -Ensure clients clearly understand -What they are getting from DialDesk -How it impacts their business -Share weekly value updates via WhatsApp -Share monthly performance summaries via email 2 Client Health Monitoring -Track usage responsiveness and engagement -Maintain a Client Health Score Green Amber Red -Identify early signs of dissatisfaction or risk -Escalate issues proactively before renewal stage 3 Review Renewal Readiness -Conduct structured review calls every 30-45 days -Prepare clients 30 days before renewal with -Value recap -Performance summary -Next-period action plan -Ensure zero surprise churn 4 Internal Coordination -Work closely with Operations to resolve client issues -Flag gaps between promised vs delivered outcomes -Act as the voice of the customer internally What You Will NOT Do No cold calling No sales closures No firefighting ops tasks No overpromising to clients Ideal Candidate Profile -1-2 years experience in -Customer Success -Client Servicing -SaaS Agency B2B Services -Strong communication skills calls WhatsApp email -Comfortable with numbers reports and basic Excel Sheets -Calm structured and client-first mindset -Ability to say there is an issue instead of hiding it Compensation -CTC 3 5 - 5 LPA fixed -Performance bonus linked to -Client retention -Health score improvement Why Join DialDesk -Direct ownership of client outcomes -High visibility with leadership -Prospect to grow into a Customer Success Manager role -Real impact on revenue and retention Job Type Full-time Pay From 350 000 00 per year Work Location In person