Job Description – Technical Support Engineer (Remote & Site Support)

Position

* Technical Support Engineer

Department

* Technical Support / Customer Service

Location

* Field & Office (Remote and On-Site Support)

Job Summary

* Provide remote and in office technical support for products and solutions, including troubleshooting, installation, commissioning, and customer assistance.

Key Responsibilities

Remote Technical Support

* Provide technical assistance via phone, email, WhatsApp, or remote access tools.

* Diagnose hardware, software, firmware, and communication-related issues.

* Guide customers through troubleshooting and issue resolution.

* Maintain support records and service logs.

* Escalate complex issues to the Engineering/R&D; team.

* Assist with product configuration, firmware updates, and software installation.

On-Site Technical Support

* Perform installation, commissioning, maintenance, and troubleshooting at customer sites.

* Conduct system inspection, fault diagnosis, and corrective actions.

* Replace or repair defective hardware components.

* Verify system functionality after service completion.

* Prepare and submit service reports.

* Coordinate with customers and internal teams for timely issue resolution.

Technical Responsibilities

* Diagnose PCB-level and system-level hardware faults.

* Support communication protocols such as RS485, UART, Ethernet, Wi-Fi, LoRa, SPI, I²C, CAN, and Modbus.

* Upload and update firmware.

* Perform functional testing and validation.

* Read and interpret circuit and wiring diagrams.

* Support product testing and quality improvement activities.





Documentation & Reporting

* Maintain service logs and customer support records.

* Prepare Root Cause Analysis (RCA) reports.

* Update troubleshooting guides and knowledge base documents.

* Share technical feedback with Product Development and Quality teams.

Required Qualifications

* Diploma/B.E./B.Tech in Electronics, Electrical, Instrumentation, Mechatronics, or a related engineering discipline.

* 1–4 years of experience in technical support, field service, or electronics troubleshooting (freshers with strong technical knowledge may also apply).

Required Skills

* Strong knowledge of electronics and embedded systems.

* Hardware troubleshooting skills.

* Knowledge of communication protocols (RS485, UART, SPI, I²C, CAN, Modbus).

* Firmware loading and software installation.

* Proficiency in using multimeters and electronic test equipment.

* Analytical and problem-solving skills.

* Good communication and customer-handling skills.

* Proficiency in Microsoft Office and technical documentation.

Preferred Skills

* Experience with IoT devices, industrial automation, fuel management systems, or embedded products.

* Knowledge of Linux or Windows diagnostic tools.

* Familiarity with remote support software and ticketing systems.

* Experience in customer training and product demonstrations.

Travel Requirements

* Willingness to travel extensively for customer site visits.

* Ability to work at different locations as required.

* Valid driving license preferred.

Email to : [email protected]

Pay: ₹251,019.42 - ₹400,000.00 per year

Work Location: In person

📌 Job Description – Technical Support Engineer (Remote & Site Support) (India)
🏢 RFBytes
📍 India